Refund policy
Our Return Policy
We want you to actually feel the difference Duskbite makes before you're stuck with it. If it's not working for you, contact us shortly after delivery for a refund.
How it works
- Reach out soon after your order is delivered.
- Email us at support@duskbite.shop with your order number and the reason it isn't working for you.
- We'll confirm your return and send you return instructions — please wait for this confirmation before sending anything back.
- Once we receive and inspect the returned item, we'll process your refund to your original payment method within 5–10 business days.
What's covered Refunds apply to the product price. Original shipping charges (and any return shipping cost) are non-refundable, unless the item arrived defective or we made an error with your order.
Hygiene and consumer-use policy Because Duskbite is worn in the mouth, we can only accept returns of items that have not been damaged through misuse. It is intended for individual, personal use only — orders that appear to be bulk, resale, or made for redistribution may not be eligible for a refund.
Damaged or incorrect items If your Duskbite arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo of the item and your order number, and we'll send a replacement or refund at no extra cost to you.
Order cancellations You can cancel an order for a full refund any time before it ships. Once your tracking shows the order has shipped, our standard return process applies instead.